客服聊天与翻译 / Support chat and translation
当您使用站内客服聊天或留言时，本站会保存消息正文、会话语言、您提供的称呼和邮箱，以及您主动关联的订单编号。获授权的客服使用这些资料回复咨询。聊天记录会按本站设置的保留期限清理；您可以通过本站隐私联系渠道申请导出或删除个人资料。
只有在您勾选翻译同意项且本站启用该功能后，消息正文才可能发送给外部 AI 翻译服务。消息正文可能包含您自行输入的信息；请勿在聊天中发送银行卡或支付密码。邮箱字段和订单详情不会作为独立字段提交给翻译服务。翻译不可用时仍显示原文。
When you use support chat or leave a message, this site stores the message text, conversation language, any name or email you provide, and the order number you choose to link. Authorized support staff use this information to answer your request. Records are removed according to the site’s retention setting. You can request an export or deletion through the site’s privacy contact channel.
Only if you consent to translation and the feature is enabled may the message text be sent to an external AI translation service. The text may contain information you type yourself; please do not send card details or payment passwords. Email and order details are not submitted as separate fields. The original message remains available if translation fails.